Our Process
You are the most important person in our business. You are not dependent on us, we are dependent on you. You are not an interruption of our work, you are the purpose behind it and we want you to feel comfortable during the entire L.J. Stone, Inc. project process. We are only meeting our expectations when we are surpassing yours.
When you call into our office, you will be greeted with a friendly voice, no automated systems. We will help you schedule an initial visit with one of our knowledgeable and experienced designers. In most cases, our designer will be able to show you color and material samples as well as provide you with a down to the penny quote on your project that is guaranteed for one year from the date of that quote.
On the day work begins, a Lead Installer will be assigned to your project. Even the best products are only as good as the person installing them, so each Lead Installer is fully trained and certified and has an average of 15 years’ experience in home remodeling to ensure you get the best craftsmanship in the industry. Our goal is to provide a true 5 Star experience, so if at any time you have questions, feel free to ask. Of course, your designer and our Customer Service Manager are always available to answer questions as well.
Once your project is complete, the Lead Installer will review the operation and warranty of your new project to make sure we have completed everything we promised, and you expected.
Our Five Promises:
- To Deliver in a Timely Manner
- Use Only the Finest Materials Available
- Install Our Products Right the First Time with Attention to Detail
- Have the Best Installers Available on Your Project
- Provide Prompt and Efficient Service
