Call Center Manager

Job description

L.J. Stone, Inc., Central Indiana’s leading home remodeling company, is seeking a qualified Call Center Manager that has proven experience in marketing and call center telemarketing. We are searching for a high-energy, excellence-driven individual to contribute to the growth of a 50 year old company with headquarters in Muncie.

The Call Center Manager will oversee the marketing and lead generation side of our business while guiding the efforts of a great group of inside sales call center reps and event marketing brand ambassadors, all directed towards scheduling appointments with homeowners to meet with our sales specialists. The position will have overall responsibility for the inbound/outbound call center operations and event marketing teams.

For a qualified candidate with a clean criminal background and driving history, who can also pass a drug test and provide strong employment references, we are prepared to offer the following Compensation Plan:

The position offers:

  • Base Salary PLUS Bonuses
  • Strong Incentive/Bonus Plan
  • Health Insurance
  • 401k pension with Company Match
  • Paid Vacation
  • Car Allowance
  • Positive Work Environment

The Candidate should have:

  • A proven track record of experience in lead generation and supervising the marketing efforts of a direct sales company
  • Outbound/Inbound call center/telemarketing experience
  • Management experience including recruitment & training skills
  • Positive Mental Attitude
  • Money motivated
  • Ability to ‘Lead by Example’ on the phone
  • Flexibility to work evenings and occasional weekends
  • Associate’s degree in business or marketing preferred. Equivalent job and management level experience will be considered

The Call Center Manager will work out of L.J. Stone, Inc.’s Muncie headquarters office. Candidates for the position should live within a commuting distance of Muncie the candidate is comfortable with driving each day.

Submit your resume with cover letter for the following position, Call Center Manager. You will be contacted to arrange a confidential interview. EOE

About L.J. Stone, Inc.

Founded in 1967 on the basis of high quality home improvement products, L.J. Stone, Inc. is a locally owned, full service remodeler specializing in window & door replacements, bathroom remodeling and custom 3 and 4 season sunrooms. Based in Muncie, L.J. Stone, Inc. serves residential homeowners throughout Central Indiana. Visit our website www.Ljstone.com

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About Us

Family Owned

Operated Since 1967

There’s a reason L.J. Stone has been trusted to complete over 46,000 projects for homeowners in Indiana!

No Nonsense Lifetime Warranty on Materials AND Installation!

Experienced installers that have completed hundreds of projects just like yours

$2,000,000 liability insurance coverage to protect you against the unexpected

BBB Member since 1981 with an A+ rating

Member “Top 200 Specialty Remodelers” in the U.S. – Qualified Remodelers

“Big 50” Club — Recognizing the nation’s 50 Biggest and Best Remodelers