Customer Service Representative

Job description

At L.J. Stone Company, we’re sharing our positivity and success with as many homeowners and team members as we can. We’re supporting and moving each other to be the best version of ourselves we can be. We’re thinking beyond the improvement of homes, and we’re a lot more than you might be expecting from a home improvement company.

The Position:

The Customer Service Representative is a key position with our company. You are one of the primary points of contact with past and present customers. Your communication and problem solving skills are critical in helping them to get the home remodeling project they have always wanted.

Key Responsibilities:

  • Assist customers with issues related to their current and past remodeling projects
  • Ordering of products from our manufacturing partners
  • Assist with scheduling service technicians for product installation or repair
  • Ensure customers have a positive experience when working with our company
  • Data entry for customer work requests and new remodeling projects

Skills Knowledge and Expertise:

  • Above average skills with interpersonal communication – including in person, by phone and written communication skills
  • Naturally outgoing and self-disciplined
  • Superior customer service skills – Past experience in a customer relationship position a strong plus
  • Proactive problem solver mindset
  • Comfortable using and creating Microsoft Excel and Word documents
  • Computer and office technology skills – including the ability to learn the use of the company’s CRM software for data input and customer database integrity

What’s In It for You:

  • Generous Hourly wage
  • Full Time Position
  • Health Insurance
  • Dental and Vision insurance
  • Paid Vacation and Time Off
  • Paid Holidays
  • 401(k) Retirement Plan with Company Match

About L.J. Stone, Inc.

Founded in 1967 based on high quality home improvement products, L.J. Stone, Inc. is a locally owned, full service remodeler specializing in window & door replacements, bathroom remodeling and custom 3 and 4 season sunrooms. L.J. Stone, Inc. serves residential homeowners throughout Central Indiana.

With quality American-made products, excellent customer service, unparalleled craftsmanship, and free design services, L.J. Stone Company has earned a reputation as the best home improvement company in Central Indiana. Don’t settle for anything less.


About Us

Family Owned

Operated Since 1967

There’s a reason L.J. Stone has been trusted to complete over 46,000 projects for homeowners in Indiana!

No Nonsense Lifetime Warranty on Materials AND Installation!

Experienced installers that have completed hundreds of projects just like yours

$2,000,000 liability insurance coverage to protect you against the unexpected

BBB Member since 1981 with an A+ rating

Member “Top 200 Specialty Remodelers” in the U.S. – Qualified Remodelers

“Big 50” Club — Recognizing the nation’s 50 Biggest and Best Remodelers