Customer Service Representative

Job description

At L.J. Stone Co., Inc., we’re sharing our positivity and success with as many homeowners and team members as we can. We’re supporting and moving each other to be the best version of ourselves we can be. We’re thinking beyond the improvement of homes, and we’re a lot more than you might be expecting from a home improvement company.

The Position:

The Customer Service Representative is a key position with our company. You are one of the primary points of contact with past and present customers. Your communication and problem solving skills are critical in helping them to get the home remodeling project they have always wanted.

Key Responsibilities:

  • Assist customers with issues related to their current and past remodeling projects
  • Ordering of products from our manufacturing partners
  • Assist with scheduling service technicians for product installation or repair
  • Ensure customers have a positive experience when working with our company
  • Data entry for customer work requests and new remodeling projects

Skills Knowledge and Expertise:

  • Above average skills with interpersonal communication – including in person, by phone and written communication skills
  • Naturally outgoing and self-disciplined
  • Superior customer service skills – Past experience in a customer relationship position a strong plus
  • Proactive problem solver mindset
  • Comfortable using and creating Microsoft Excel and Word documents
  • Computer and office technology skills – including the ability to learn the use of the company’s CRM software for data input and customer database integrity

What’s In It for You:

  • Generous Hourly wage
  • Full Time Position
  • Health Insurance
  • Dental and Vision insurance
  • Paid Vacation and Time Off
  • Paid Holidays
  • 401(k) Retirement Plan with Company Match

About L.J. Stone Co., Inc.

Founded in 1967 based on high quality home improvement products, L.J. Stone Co., Inc. is a locally owned, full service remodeler specializing in window & door replacements, bathroom remodeling and custom 3 and 4 season sunrooms. L.J. Stone Co., Inc. serves residential homeowners throughout Central Indiana.

With quality American-made products, excellent customer service, unparalleled craftsmanship, and free design services, L.J. Stone Co., Inc. has earned a reputation as the best home improvement company in Central Indiana. Don’t settle for anything less.

APPLY NOW!

We look forward to meeting you and getting the opportunity for you to join our team!

Why Choose L.J. Stone Co., Inc.

Most Experienced Installation Team In The Area

Our in house, seasoned professionals have undergone extensive training & have tackled countless installations. Their attention to detail & focus on quality workmanship can handle any challenge that comes their way.

A+ Reputation

We have earned our A+ reputation one customer at a time over 46,000+ projects & more than 700 5-Star reviews. We believe that every satisfied customer is a testament to our commitment to excellence & trustworthy, high-quality performance.

No-Nonsense Guarantee

We stand behind the exceptional quality of our work & customer service. That's why we offer a No-Nonsense Lifetime Workmanship Warranty on every remodeling project we undertake.

Indiana Through and Through

When you choose us for your home remodeling project, you are not just working with a company; you are partnering with a team that is invested in the community & cares about your satisfaction. 50+ years of stability & reliable service.

Read What Our Happy Customers Are Saying

Rating
4.9
Rating
4.7
Rating
4.9

Would highly recommend LJ Stone!

“Excellent experience from beginning to end! They removed our old bathtub/shower surround and installed a new bathtub/shower with glass door and did a fantastic job. Looks even better than we imagined and has completely updated the look of our bathroom. High quality materials and a very rich look. Everyone was very friendly, professional, informative and kept us updated throughout the installation process. Would highly recommend LJ Stone!”

Sean D.

Great company and you back up your products!

“The window installers from LJ Stone did a great job! Very nice, polite and cleaned up as they went, we really appreciated it! They were here for two days, were right on time, and did a fantastic job! I have always recommended LJ Stone, we had windows, siding, and a new bathroom installed in Greentown, IN by LJ Stone that’s why we keep coming back, great company and you back up your products!”

Charlene E. / Greentown, IN

Great experience!

“LJ Stone came in and replaced our shower/bath with a new shower. The installer came in and to be honest, we hardly new they were here. It only took them a day and a half, and the next day I enjoyed a nice warm shower. What impressed me most was how clean they were in the process. For taking out an old tub, and doing a bit of drywall work there was virtually no cleaning we needed to do behind him. The only way you knew he had been here was the wonderful shower he left behind. Great experience!”

Rob H.

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