Customer Support

Remodeling your home can be both exciting and scary! We here at L.J. Stone Co., Inc. make it our priority to give you the very best customer support possible in order to help minimize the “scary” and maximize the EXCITEMENT!

We’re honored you chose L.J. Stone Co., Inc. for your project.  Your home is one of your most important and valuable assets.  We don’t take the opportunity to work with you lightly.  To us, in our line of work, there is NOTHING more important than providing high quality products backed with superior craftsmanship to help turn your house into your dream home. We strive for the best, but from time to time it is possible something could be missed. Though it is not often, it happens, and we don’t want to waste a second in being able to make things right. This is why we offer you several ways that could help. Check the frequently asked questions below. If they don’t give you the answer you need, scroll further and report your problem to us. Then, we will promptly get in contact with a solution.

Frequently Asked Questions

While you wait on your Installation

Your Designer is your primary contact for all questions prior to the project being schedule for installation. Once the project has been given an installation schedule, you will get a call from our Installation Scheduling Manager. As a back up our Customer Support Team is also available. The direct Phone Number to the Customer Support Center is 800-466-5044.

Once you have a scheduled date for installation, we recommend that you clear a path to your project. Make sure that there is nothing in the way to trip on or anything that may be easily knocked over. If you have personal items in the project area that you would like to stay clean, please place them in another area away from the project. Your home and your things are important to us so we will treat everything with the utmost respect, but your assistance is greatly appreciated.

First, we confirm all of your paperwork is filed correctly without any missing details. Second, if applicable, we submit any financing needed for approval. Once we receive approval, we enter all the materials needed into an order from our manufacturing partners. Third, we wait and monitor the progress of the production of your materials. Next, they ship your materials and when we receive them, we count and measure to make sure all have arrived with the precision we expect. Finally, we assign an Installation Specialist to you and give you a call to schedule our arrival.

It really depends on what changes are needed and where we are in the process. Contact your designer immediately for any changes that you would like to make.

For most of our projects there should only be two people in your home. Your installation specialist and an assistant.

We do our best to complete most of our projects done in a day. However, every now and then there can be a delay in that process. On most of our projects we should not preoccupy your home for more than two days.

Although we do our best to keep dust to a minimum, it does travel. We will drape the area with plastic to keep the majority of the dust centralized in the area that is being work in.

We wear protective shoe coverings in and out of the work area, plus we will lay down protective blankets or rosin paper for additional protection of carpets and flooring in general.


After your Installation

We suggest Formula 409 or Wet & Forget Shower. The use of scouring pads or abrasive cleansers will dull the surface. Always review individual cleansers’ instructions. Rinse thoroughly after cleaning.  You may also use vinegar and water to soften mineral deposits. Use 1/2 cup Clorox Bleach per gallon of water as a disinfectant.

DO NOT USE* Original Clean Shower, Clean Shower for Plastic Showers & Glass, Soft Scrub, Dow disinfectant cleaner, Dow Scrubbing Bubbles, Scrub Free, Lysol disinfectant cleaner, acetone, Lestoil, ammonia, fingernail polish remover, aerosol cleaners, or scouring pads. *Use of these chemicals will cause a dull surface and/or an easily recognizable chemical crack. This will void your product warranty. There is no need to use abrasive cleaners. Abrasive cleaners dull the gloss over a period of years. In extreme cases where the recommended cleaners do not work, use a Chore Boy, Rinso or 3M non-scratch sponge pad. Make sure you use only the ones recommended for Teflon or non-stick surfaces.

If we have installed something to your home and you have damage to it due to weather, first report to your insurance company. Next give us a call at 877-544-2957 and we can schedule to have an insurance expert out to your home to evaluate the damages and provide a quote for your insurance company.

Report a problem

Fill out and submit the form below and please thoroughly explain the issue. We will look into it immediately and get back with you soon with a solution.

Why Choose L.J. Stone Company

Most Experienced Installation Team In The Area

Our in house, seasoned professionals have undergone extensive training & have tackled countless installations. Their attention to detail & focus on quality workmanship can handle any challenge that comes their way.

A+ Reputation

We have earned our A+ reputation one customer at a time over 46,000+ projects & more than 700 5-Star reviews. We believe that every satisfied customer is a testament to our commitment to excellence & trustworthy, high-quality performance.

No-Nonsense Guarantee

We stand behind the exceptional quality of our work & customer service. That's why we offer a No-Nonsense Lifetime Workmanship Warranty on every remodeling project we undertake.

Indiana Through and Through

When you choose us for your home remodeling project, you are not just working with a company; you are partnering with a team that is invested in the community & cares about your satisfaction. 50+ years of stability & reliable service.

Read What Our Happy Customers Are Saying


Great company and you back up your products!

“The window installers from LJ Stone did a great job! Very nice, polite and cleaned up as they went, we really appreciated it! They were here for two days, were right on time, and did a fantastic job! I have always recommended LJ Stone, we had windows, siding, and a new bathroom installed in Greentown, IN by LJ Stone that’s why we keep coming back, great company and you back up your products!”

Charlene E. / Greentown, IN

Great experience!

“LJ Stone came in and replaced our shower/bath with a new shower. The installer came in and to be honest, we hardly new they were here. It only took them a day and a half, and the next day I enjoyed a nice warm shower. What impressed me most was how clean they were in the process. For taking out an old tub, and doing a bit of drywall work there was virtually no cleaning we needed to do behind him. The only way you knew he had been here was the wonderful shower he left behind. Great experience!”

Rob H.

Would highly recommend LJ Stone!

“Excellent experience from beginning to end! They removed our old bathtub/shower surround and installed a new bathtub/shower with glass door and did a fantastic job. Looks even better than we imagined and has completely updated the look of our bathroom. High quality materials and a very rich look. Everyone was very friendly, professional, informative and kept us updated throughout the installation process. Would highly recommend LJ Stone!”

Sean D.


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